Yesterday, the Berkman Center released a paper that attempts to estimate circumvention tool usage globally. As one of the lead authors, Ethan Zuckerman, explained on his blog yesterday: We were specifically interested in trying to compare usage of different types of tools – sophisticated blocking-resistant tools like Tor and Ultrasurf, ad-supported web proxies like Proxeasy […]
Month: October 2010
Since releasing my paper, Policing Content in the Quasi-Public Sphere, a few weeks ago, I’ve begun noticing small changes to the Facebook platform. No, I’m not talking about the new Groups (which I’ve duly ignored). I’m talking about small but pointed changes pertaining directly to items I’ve complained about in the past. I wish I […]
Categories
On Good Customer Service
It’s rare that I blog about a product. I occasionally tweet (such as the time Zappos refunded me $6 after I pointed out Shoes.com was selling a pair of shoes I’d just bought for $6 less, or the time JetBlue called me after I tweeted about how long I’d been on hold), but I’m almost […]