Jillian C. York

Jillian C. York is a writer and activist.

Tag: Alec Ross

Twitter Trolling as Propaganda Tactic: Bahrain and Syria

First, a note: I’m no expert on either of the two countries that are a focus of this piece, nor do I intend to be comprehensive in my analysis. I know a bit more about Syria than I do about Bahrain, having studied its history closely and traveled there, but nonetheless, I intend purely to focus on why these two countries are experiencing a phenomenon online that, thus far, no other country in the Arab world has experienced.

Social Media Wars

I’ve spent the past few months documenting the tactics of the Syrian Electronic Army and other factions in respect to spreading propaganda to counter anti-opposition sentiment (you can find my writing on the SEA here, here, and here; and an interview with NPR here). I’ve mainly focused on the utility of hacktivism in awareness-raising, with some emphasis on the effectiveness of flooding the dominant media narrative for the purpose of gaining attention for the other side (in this case, the pro-regime side), but what I haven’t touched on is the longer-term effect these tactics are having on people both in-country and outside, as well as where this type of activity fits in the broader landscape of online activism in the region.

I’ll say a few things up front. First off, that these heavy propaganda tactics on social networks are unique to three countries in the region: Syria, Bahrain, and in a different sense, Israel. Let’s ignore the third one for a moment; primarily because its impact is less dangerous, but I’ll nonetheless touch upon it later, because I think its tactics are relevant.

Syria and Bahrain are in many ways two very different cases. While the regime in Syria has at this point been widely condemned and sanctioned (after months and months), Bahrain still enjoys support from the United States and other Western countries, with no end in sight. The state of the Internet in the two countries is also extremely different: While Bahrain enjoys Internet penetration in the high 80% range, Syria’s access remains below 20%. Syria’s uprising has gone on now for nearly eight months, while Bahrain’s has ebbed and flowed. Both countries have nonetheless employed harsh tactics against Internet users, filtering opposition websites and arresting dissenting bloggers.

There is one major similarity between the two countries that often goes unmentioned in mainstream coverage: in both countries, opinion on the ground–and online–is divided. Some bloggers seem hesitant to dwell too much on this; and I, while cognizant of it, am not entirely educated of the reasons. I therefore won’t go deeply into the reasons, though it’s obvious that some are purely sectarian, while others are a result of individuals benefiting from the regimes. It is also, therefore, worth noting that Bahrain and Syria are both controlled by minorities: Bahrain by its Sunni minority (estimated at less than 20% compared to the Shi’a majority estimated at 70%), and Syria by its Alawi minority (Sunnis make up nearly 74% of Syria, Alawis are estimated to comprise 10%).

Countries Divided

The fact of divided opinion differentiates Syria and Bahrain greatly from Egypt and Tunisia on several levels. Online, anyone closely following the blogospheres of those four countries would be well aware of that fact. Whereas the Egyptian blogosphere has been divided for years upon various political lines (e.g., leftists, secularists, Muslim Brotherhood, etc), it has always had one thing in common: disgust for the Mubarak regime. The Tunisian blogosphere, though I don’t know it as well, was similar in its attitude toward Ben Ali.

The Bahraini and Syrian blogospheres, both of which I’ve followed for quite some time, are diverse. In Syria, there has always been a pocket of dissenters, from those willing to speak out harshly against the regime to those who raise more specific points, such as its heavy control over the Internet. There have also always been a range of other views, from those favoring reform to those who outright support the regime to those who choose not to speak of it.

A Protester in Bahrain holds up a sign that reads "No Shia and no Sunni. We are all against the exclusivists."

Bahrain, on the other hand, has for years had a fairly visible blogger campaign seeking to unite the country’s sectarian divisions, as well as a relative amount of criticism toward the regime following certain events (such as the arrest of blogger Ali Abdulemam last year, or human rights violations. And, just as Syria’s blogosphere has significant contributions from Syrians living abroad, Bahrain’s has the opposite: expats and others living in Bahrain.

Of course, as I mentioned, both countries are also divided on the ground. Syria’s pro-regime rallies have become infamous (warning: links to SANA), while Bahrainis in favor of the monarchy also responded with rallies of their own.

Keeping in mind the background, it becomes a bit easier to analyze the (online) events of this year.

The Propaganda Wars

In February, New York Times journalist Nick Kristof visited Bahrain and tweeted about his observations, re-telling the stories of victims and later wrote a column about his experience in the country. Almost immediately, he was hit with accusations of bias on Twitter, as well as petition directed at his Times editor urging him to be let go. Later, the tweets turned uglier, as Kristof was hit with death threats.

Over the course of the next few months, the Bahraini Twitter trolling continued, and was soon followed by a similar phenomenon in Syria. While Bahraini Twitter trolling was organized from the very beginning, with apparent individuals targeting specific commentary, in Syria it was a different story; most trolls appeared to be automated feeds targeting the #Syria hashtag in an attempt to flood it, not with misinformation, but with irrelevant information. Though some individuals, such as myself, were targeted directly (and with my own Flickr photos of Syria, no less), Twitter’s infrastructure makes it relatively easy to block and report accounts for spam, and while many remained up, most were removed from search, making it easier for those using the #Syria hashtag to follow events on the platform.

Flooding the #Syria hashtag with irrelevant content

While Syrian online propaganda is likely state-sponsored (in some way or another) and has utilized a variety of platforms, from the hackings of Harvard University and other websites, to the retaliatory defacement of Anonplus, to spamming Facebook accounts of celebrities and politicians, and smear sites like the Plot Against Syria, Bahrain’s has remained largely on Twitter, and appears to be largely the work of individuals.

Amira Al Hussaini receives a threat from a Bahraini Twitter troll

Comparing the two, it’s clear that Bahrain’s propaganda is far more effective in “winning the hearts and minds,” so to speak. Individuals, be they Bahraini or foreign, are always the target, and their precise claims are always what is targeted. In one example, Global Voices MENA editor Amira Al Hussaini is targeted, then shortly thereafter receives an apology from her persecutor. I’ve had similar situations, in which the trolls have actually attempted to engage in diplomacy, using fairly reasonable talking points in an effort to change my opinion.

For some, the Bahraini trolling appears to be effective, at the very least in silencing opposition voices abroad. For each tweet using the Bahrain hashtag, as I noted last week at #AB11, the Twitter user will receive a flood of tweets, and many seem to have decided it simply isn’t worth the hassle. The propaganda therefore succeeds. Of course, Bahrain is also employing a slew of other propaganda tactics, such as placing opinion pieces in American newspapers with the help of American communications firms. Not that they need it, of course. The State Department is all too willing to uphold the Bahraini regime.

In Syria, I’d say it’s a different story. The majority of the efforts are so sloppy and ineffectual that they’re unlikely to convince anyone of their

Your propaganda isn't very effective, sir.

claims. Most are simply an annoyance, however, the risks posed to Syrian activists abroad by claims such as those on the Plot Against Syria site are considerable, particularly when claims of certain affiliations (to the US government, for example, or worse, with Zionists) can render one a target.

In the end, however, propaganda is just a distraction. It is effective, perhaps, in silencing voices, but the real threats are on the ground and in the tensions in those two countries between opposition and regime supporters. Nevertheless, it makes sense to continue studying it–perhaps by more quantitative means–to understand its effects both on the ground and in terms of external support.

Addendum: Israel

I mentioned Israel in a note at the beginning of my piece. While I don’t think that it fits into the context of this piece, I have seen considerable efforts, both by Israeli companies like Ahava and–apparently–government-supported groups, to utilize some of the same techniques as Syria and Bahrain, particularly on Twitter. Just a few days ago, one account (called @freemiddleeast and associated with this website) tweeted to me after I used the word “Palestine,” indicating that it was using automated software to target certain search terms. The account was quickly blocked for spamming, to Twitter’s credit, but others remain.

I have no idea why Ahava thinks this is effective.

Israel, like–perhaps–Syria, also pays individuals to generate propaganda, which is apparent from some of the accounts that have targeted me (they’re rife with misspellings and often, total misinformation).

Of course, Israel is not alone in its attempts. The US State Department has its own team that targets “inaccurate speech” in Urdu, Arabic, and Farsi (to their credit, however, their paid propagandists are required to identify as such), and earlier this year it was revealed that CENTCOM would undertake similar, less transparent efforts. Thus far, I’m not aware of any other democratic states engaging in such practices, however.

Conclusion

It’s hard to say what long-term effects online propaganda from the aforementioned countries might have. At an event last month, Alec Ross (Senior Advisor for Innovation to Secretary of State Hillary Clinton) proclaimed that the days of (traditional) propaganda were over. I disagreed with him, noting the online attempts at propaganda, and while he assented, I suspected that the administration views these types of propaganda as different from those of, say, state television. I do not. I think the pervasiveness and the distributed nature of social media propaganda makes it potentially more dangerous for its targets, as it creates a gang mentality and allows for the smearing of far more individuals than state media would ever make time for.

Of course, I’m obviously only tipping the iceberg with this post. I’m attempting to raise awareness of this phenomenon in the hopes that someone will take it on as a study, and would be happy to discuss further with anyone with interest.

Where I’ve Been: M100, OVC, and Blogs & Bullets

Over the past few weeks, I’ve been traveling to various events, and the rest of autumn looks about the same; in two weeks, I’ll travel to Brussels and Tunis, then a few weeks after that to Istanbul and possibly Brazil. Then comes Canada, and perhaps a few small trips that I haven’t nailed down just yet.

Though some of my speaking is publicly streamed or otherwise covered, much of it isn’t, and so I figure that, from now on, I’ll attempt to do a better job of accounting for my away time. Whenever possible, I’ll continue to liveblog, though most of my recent travels have unfortunately included pathetic Internet connections, making that frustrating at best, impossible at worst.

M100 Sanssouci Colloquium, Potsdam

The M100 Sanssouci Colloquium is in its seventh year. Designed for cross-cultural dialogue and held in the beautiful UNESCO heritage site of Potsdam’s Sanssouci Gardens, the colloquium attracts top German and international journalists, as well as observers from the area.

This year’s subject was, unsurprisingly, lessons from the ‘Arab Spring,’ and included a variety of speakers from Tunisia, Egypt, and elsewhere in the region in addition to international speakers such as myself. I’m afraid that, two weeks out, my notes aren’t particularly good, but stuck in my memory are the words of Fathy Abou Hatab of Al Masry Al Youm (“Egypt Today”). In a speech on his paper’s move to digital, Hatab said, “I didn’t realize until recently that the plural of media was medium; what really matters in respect to media is the medium.” He then went on to share his experience in Tahrir Square, calling it “one big social network,” and noting the importance of connectivity amongst people for changing the media landscape.

Also notable was the awards ceremony in which Chinese journalist Michael Anti was honored (press release here). Anti gave a brief speech in which he talked about his own reasons for fighting for free expression, noting that companies entering China (or other authoritarian countries) should “always stick to [their] values.”

Open Video Conference

At my first-ever Open Video Conference, I was fortunate to be invited as the keynote speaker on the first day, to discuss the role of video in the ‘Arab Spring.’ I’m secretly hoping there’s no video of my talk, because I said “um” more than usual (I was horrifically jet-lagged, having spent only 36 hours in Germany and arrived in NYC the night before), but I’ve uploaded my slides (which include ample video, that seems to only work if you download the presentation) for sharing.

I started by showing a series of iconic videos, videos that I remember either from youth or from seeing them on retrospectives. From the Kennedy assassination to the Challenger explosion to the YouTube post seen ’round the world, the death of Neda Agha-Soltan, video is seared into our memory, becoming iconic.

This weekend marks the 29th anniversary of the Sabra and Shatila massacre in Lebanon, an horrific event perpetrated against Palestinians by Lebanese Phalangists and overseen by the Israeli Defense Forces, in which a minimum of 328 people were murdered (various sources put the number as low as 328 and as high as 5,000).

Like the Hama massacre of that same year, it is an event of which I am grateful video does not exist, but it is also an event which seems to have largely slipped out of international public memory (an interesting piece on that). On the other hand, and particularly with the advent of YouTube and citizen video more generally, we are able to relive again and again the events that haunted our youth, as well as those that we never saw; we’re also now able to witness events that we never would have seen otherwise: the excitement of Tahrir Square, the desperation of protests in Bahrain, the brutal murders of Syrian opposition.

I argue that the sheer act of witnessing is wherein the power of video lies, an argument that organizations like WITNESS are well aware of (their report, Cameras Everywhere, which I’ll be blogging about this week, is a must-read).

Witnessing may not always have immediately apparent effects — in other words, lives may not be spared in the short term — but I predict that our loss of innocence, our ability to step outside of our sheltered American lives, will have lasting effects in the next generation.

Sifting Facts From Fiction: The Role of Social Media in Conflict

Last but not least, I spoke at the US Institute of Peace, in their beautiful new dove-adorned DC building, on the role of social media in conflict. The third meeting to accompany the Blogs & Bullets initiative and corresponding paper, this event contained several panels in which the paper’s authors, as well as folks like Andy Carvin and Sultan Al Qassemi, discussed the role of social media in the ‘Arab Spring.’ It was particularly interesting to see how our views have changed (or not) since the first meeting in August 2010, several months prior to the onset of the region’s uprisings.

I was on the last panel, and seated between GWU Professor Marc Lynch (aka Abu Aardvark) and Alec Ross, with Clay Shirky coming through the audio waves. Our segment mainly focused on those “newly empowered at the edge of the network” (as Ross so aptly put it), with thoughts on how those voices should be leveraged, listened to, and conversed with.

As you all probably know, I have complicated feelings about the role of government (any, but with an emphasis on my own) in all of this. And so, when first question (“how should we harness this?”) was posed to me, I couldn’t help but point out that I was the outsider on the panel, and that I continue to be surprised when I’m invited to events like these (Lynch and our moderator, USIP director Sheldon Himelfarb, responded by saying that’s exactly what I was invited). I then went on to say that there’s a real risk of marginalizing voices; that while the uprisings in Egypt and Tunisia have shifted the balance of power, that balance is still incredibly lacking online. We hear the voices of Egyptian elites, but there are entire swaths of voices that we ignore, and that in doing so, we risk further exacerbating conflict, rather than reaching a point of real discussion. In other words, I talked about Palestine without talking about Palestine.

We also discussed the value of testimony, in parallel to my talk at OVC, with Lynch noting that “testimonies have value on their own,” and that hearing them isn’t always about changing the course of things, or intervening in foreign conflict. Shirky added that “local documentation matters,” a point that explains in a nutshell why organizations like Global Voices even exist, as well as why the work that Andy Carvin is doing is so important. Ross tackled the question of whether the State Department’s ask to Twitter (to temporarily hold off servicing their equipment) in 2009 was a good thing (“It was,” he said, “and it wasn’t a ‘decision’ so much as Jared Cohen just making a call without following processes”), and we all hit on points about whether propaganda still works (“traditional propaganda is toothless,” said Ross, while we all agreed that nonetheless, propaganda on social networks can have silencing effects).

Lastly, Shirky made some excellent points about the so-called global zeitgeist; “People are self-consciously referencing Tunisia and Egypt,” he said, calling this current moment a time of “psychological synchronization” and positing that “events will add up to a greater whole.” This brought forth the question of whether young people — my generation, really — sees itself as different, with Shirky asking, “To what degree do the people using these tools see themselves as part of a global generation?”

Interestingly, that’s an issue I’ve been hoping to tackle for a long time in my writing, but which I’d held off for lack of a strong framework. In light of Shirky’s comments, perhaps I’ll delve into it soon!

-marginalization (my own experience +)
-the role of research
-the proof in the framework (http://whimsley.typepad.com/whimsley/2011/03/blogs-and-bullets-breaking-down-social-media.html)

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