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On Good Customer Service

It’s rare that I blog about a product.  I occasionally tweet (such as the time Zappos refunded me $6 after I pointed out Shoes.com was selling a pair of shoes I’d just bought for $6 less, or the time JetBlue called me after I tweeted about how long I’d been on hold), but I’m almost […]

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To .ly or not to .ly – that is the question

The big tech news this week (aside from Liu Xiaobo’s Nobel win, which is not really tech news but I needed some way to shamelessly self-promote!) is the deactivation of sex-positive domain name shortener VB.ly, so named for founder Violet Blue, a SF-based sex educator.   The site was launched last year to accolades and existed […]

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Morocco’s Nichane Folds Under Royally-Backed Advertiser Boycott

When Nichane launched in September of 2006, it should have started a media revolution.  As Morocco’s first-ever magazine published in the local Arabic dialect, darija, Nichane–a sister magazine to long-running French weekly TelQuel–quickly captured the attention of a generation with its taboo-tackling stories and often humorous approach. But just as the magazine was gaining traction, […]