Feel free to copy the info and share.

I finally gave up on Bruegger’s Bagels. After finally submitting a feedback with documentation about the problems with wifi, I was confronted by a state level Operations Manager in one of their stores who, instead of discussing or dealing with the issue, let loose with a loud 3-5 minute profanity laden streak where I was bullied and threatened. When I asked for the name and contact information for his boss, he banned me from their stores. That was two months ago. Bruegger’s corporate, after an email saying that they took this matter very seriously, has refused to respond. Not that it’ll do any good but I’m in the process of filing a BBB complaint. My attorney has sent off a letter to their owners, Sun Capital Partners, althought I doubt we’ll hear anything back.

I won’t step foot in a Bruegger’s or any other Sun Capital Partners operation ever again. I vote with my money. I only deal with stores and chains that believe in customer service. While I have no problem with the individual stores, their corporate leaves a lot to be desired.

My problem with Bruegger’s wifi, at least with it here in Charlotte, is that it’s rather slow. It also has a habit of disconnecting every 15-20 minutes and resetting. Haven’t gotten a response on that complaint. Downloading files I’ve purchased from such site like iTunes is nearly impossible.

I said:

“On another note, yes, some child may see YOU checking out porn, tell their parents, then Panera gets sued. ”

I did not say a child would be using a laptop. Also, Panera is not concerned with competitors Wi-Fi “practices”. Kind of how in most places Panera does absolutely no advertising, its just the way the company is designed, there is no need to compete.

I was just telling you my opinion since I used to work for this company. Apologies if I offended you, that was not intended.

The Panera in my neighborhood has, at any given time, 15-20 people on laptops. In fact, it is one of only 6 places in the neighborhood with wifi, which means that it needs to be highly competitive to keep people. Fortunately, it does have great food, so that’s a draw, but in order to compete with the other businesses, it needs to loosen up its wifi restrictions.

Second of all, filtering porn is totally acceptable; that has nothing to do with what I’m arguing or with Panera’s filtering of tinyurl.

Third, why should a child be sitting in Panera using a laptop anyway?

And finally, there’s an easy fix for that, anyway. Create two filters and allow adults to opt-out of the strict one.

Seriously, get a clue before you argue with me.

This is life.

Deal.

This is life.

Deal.